Privacy Policy

MangaVoyage User Privacy Policy

Effective Date: October 23, 2025

This Privacy Policy explains how MangaVoyage (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information of users (“you” or “your”) who access or use our website (www.mangavoyage.com), mobile applications, or any related services (collectively, the “Services”). We are committed to complying with global privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Children’s Online Privacy Protection Act (COPPA), to ensure your information is handled responsibly. By using our Services, you acknowledge that you have read, understood, and agree to the terms of this Policy.

1. Personal Information We Collect

We collect two types of information: Personal Information (data that identifies or can be linked to you) and Non-Personal Information (data that cannot identify you, even when combined with other data).

1.1 Personal Information You Voluntarily Provide

We collect Personal Information when you actively share it with us, including but not limited to:

Account Creation: Full name, email address, password, and (optional) phone number to register and manage your MangaVoyage account.
Order & Payment Details: Shipping address, billing address, payment method information (e.g., credit card number, PayPal account details), and order history (e.g., items purchased, quantities, prices) to process transactions, deliver orders, and issue refunds.
Customer Support: Information you provide when contacting us (e.g., inquiry details, screenshots, previous communication history) to resolve issues, answer questions, or assist with account-related needs.
Marketing Preferences: Your consent to receive promotional emails, newsletters, or updates about new manga releases, sales, or events (you may opt out at any time).

1.2 Personal Information We Automatically Collect

When you use our Services, we may collect Personal Information automatically through cookies, web beacons, and other tracking technologies:

Device & Usage Data: IP address, device type (e.g., smartphone, laptop), operating system, browser type, unique device identifiers (e.g., IMEI, MAC address), and internet service provider (ISP).
Browsing Activity: Pages you visit on our website, time spent on each page, links clicked, search queries (e.g., manga titles you search for), and referring/exit URLs (e.g., how you arrived at our site).
Location Data: Approximate geographic location based on your IP address (we do not collect precise GPS data unless you explicitly enable it via your device settings, and only to optimize local shipping options).

2. How We Use Your Personal Information

We use your Personal Information only for legitimate, transparent purposes aligned with the services you request, including:

Provide & Maintain Services: Create and manage your account, process orders, fulfill shipments, send order confirmations/tracking updates, and enable access to your purchase history.
Improve User Experience: Analyze browsing activity to optimize our website layout, personalize content (e.g., recommend manga based on your search history), and fix technical issues (e.g., resolving page load errors).
Security & Fraud Prevention: Verify your identity, detect and prevent unauthorized access to your account, and block fraudulent transactions (e.g., flagging unusual payment activity).
Communicate With You: Send essential updates (e.g., account changes, shipping delays) and promotional content (e.g., exclusive discounts) only if you have consented to marketing communications.
Comply With Legal Obligations: Respond to lawful requests from government authorities (e.g., subpoenas), enforce our Terms of Service, and resolve disputes (e.g., processing refund claims).

3. How We Share Your Personal Information

We never sell your Personal Information to third parties for marketing purposes. We may share your information only in the following limited circumstances:

3.1 Service Providers

We partner with trusted third-party vendors to perform specific business functions on our behalf. These vendors are contractually required to protect your information and use it only to provide the services we request:

Payment Processors: Companies like PayPal or Stripe to securely process credit card payments (we do not store full credit card details—this data is encrypted and managed by our payment partners).
Logistics & Shipping Partners: Courier services (e.g., FedEx, DHL) to deliver your orders (we share only your shipping address and order details necessary for delivery).
Analytics Tools: Platforms like Google Analytics to analyze website traffic and user behavior (you can opt out of Google Analytics tracking via your browser settings).
Customer Support Tools: Software providers to manage support tickets and communicate with you (e.g., Zendesk, which stores your inquiry history securely).

3.2 Legal & Business Transfers

We may share your information if required by law, or in connection with a business transaction:

Legal Compliance: To respond to valid court orders, subpoenas, or regulatory requests (e.g., from data protection authorities).
Business Transitions: If we merge with, acquire, or sell all or part of our assets to another company, your information may be transferred as part of the transaction (the new entity will be bound by this Privacy Policy).

4. Data Storage & Security

We take rigorous measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction:

4.1 Storage Details

Location: Your data is stored on secure servers located in the European Union (EU) or the United States (US), depending on your geographic location. For users in the EU, we ensure compliance with GDPR’s cross-border data transfer rules (e.g., using Standard Contractual Clauses).
Access Controls: Only authorized MangaVoyage employees (e.g., customer support, IT teams) have access to your information, and they are required to complete annual privacy and security training.
Regular Audits: We conduct quarterly security audits and penetration testing to identify and fix vulnerabilities in our systems.

5. Your Rights Regarding Your Personal Information

Under global privacy laws (e.g., GDPR, CCPA), you have the following rights regarding your Personal Information. To exercise these rights, contact us using the details in Section 9:

Right to Access: Request a copy of the Personal Information we hold about you (we will provide this in a portable format, e.g., CSV).
Right to Correct: Update or correct inaccurate or incomplete information (e.g., changing your shipping address in your account settings).
Right to Delete: Request deletion of your Personal Information (we may retain limited data if required by law, e.g., tax records).
Right to Restrict Processing: Ask us to stop using your information for non-essential purposes (e.g., marketing) while we review your request.
Right to Data Portability: Transfer your information to another service provider (e.g., exporting your order history to a personal spreadsheet).
Right to Opt Out of Marketing: Unsubscribe from promotional emails by clicking the “Unsubscribe” link in any marketing message, or by updating your account preferences.

We will respond to your request within 30 days (or 45 days for complex requests) and may ask for proof of identity to verify your request.

6. Cookies & Similar Technologies

We use cookies (small text files stored on your device) to enhance your experience on our website. Cookies are categorized as follows:

Necessary Cookies: Required to use our Services (e.g., cookies that remember your login status or items in your cart). You cannot disable these cookies without impacting functionality.
Functional Cookies: Improve your experience (e.g., remembering your preferred language or shipping country).
Analytics Cookies: Track website usage to optimize performance (e.g., identifying which manga pages are most visited).
Marketing Cookies: Deliver personalized promotions (e.g., showing ads for new One Piece volumes based on your search history).

You can manage or disable non-necessary cookies via your browser settings (e.g., Chrome, Safari, Firefox). Note that disabling cookies may limit some features of our Services (e.g., you may need to re-login for each visit).

7. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not intentionally collect Personal Information from children under 13. If we learn that we have collected information from a child under 13 without parental consent, we will delete the data immediately. Parents or guardians who believe their child has provided information to us may contact us to request deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, technology, or our business practices. When we make changes:

We will post the revised Policy on our website with a new “Effective Date.”
We will notify users with active accounts via email (if the changes significantly impact their rights) at least 7 days before the revised Policy takes effect.

We encourage you to review this Policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your Personal Information, please contact our Privacy Team:

Email: 202502mar@gmail.com

We will investigate your inquiry and provide a response within 15 business days.